All over the world I teach people how to serve, surprise and delight their customers – how to keep them coming back for more. But once in a while a client asks, “Should we keep every customer, no matter what they do,…

Vending machine services can be a godsend for your enterprise. No matter what kind of a facility you are operating and no matter what kind of business you may be into, vending machines can help ensure that the people visiting your feel…

My friend purchased a desktop publishing computer from a major online computer hardware vendor. She ordered the powerful stand-alone workstation configured just the way she wanted, with a large monitor, big hard disk and high-speed graphics card. At the same time, she…

I’m always looking for ways to help people improve customer satisfaction. One of the most effective methods I’ve seen in action came courtesy of Disney. We spent two days at Disneyland when my daughter, Brighten, was seven years old. I found the…